Return & Refund Policy

Customers may request a return for eligible products that are defective, damaged on arrival, or not as described.

Return eligibility

• Submit your return request within 7 days of delivery.
• Return the product with its original packaging, accessories, manuals, and other supplied items, where available.
• Provide proof of purchase and sufficient information for Cheepla to assess the issue.
• The product may need to be made available for inspection before a return, refund, or replacement is approved.

How the return process works

• Contact support at support@cheepla.com or use our Contact page.
• Provide your order number, proof of purchase, and a clear description of the problem. Photos or videos may help where relevant.
• Follow the return instructions provided by Cheepla, including approved courier or service-centre arrangements.
• Wait for confirmation after the returned product has been assessed.

Refund processing

Approved refunds are generally processed within 5–7 business days after inspection and approval. The time it takes for funds to appear in your account may also depend on your bank or payment provider.

• A partial refund may be considered where accessories or packaging are missing, or customer-caused damage affects the product’s value, only where permitted by applicable law.
• Cheepla may decline a return where inspection establishes misuse, unauthorized tampering, customer-caused damage, or a request outside the applicable return period, subject to applicable consumer rights.

If you receive an eligible defective or incorrect product, you may request an exchange or replacement within 7 days of delivery, without limiting any rights provided by applicable law.

• Contact Cheepla within the applicable return period and explain the issue.
• Provide your order details and proof of purchase.
• The product may be inspected before a replacement is approved and dispatched.
• Replacement availability depends on stock and the availability of the same or an appropriate equivalent product.
• If the same product is unavailable, Cheepla may offer an agreed alternative, store credit, or refund, subject to the circumstances and applicable law.

Cheepla provides access to repair services for eligible devices and electronics. Warranty coverage depends on the repair performed and the terms communicated when the service is completed.

Warranty coverage

• Eligible repairs are covered by the limited warranty specified for the particular service.
• If the same fault covered by the warranty occurs again within the applicable warranty period, contact Cheepla for assessment.
• Where a claim is approved under the applicable warranty, we will arrange a further repair without additional labour charges for the covered fault.
• Where necessary and covered by the warranty, faulty parts may be replaced.
• The warranty period, exclusions, and special conditions communicated for your repair apply, subject to applicable law.

Warranty exclusions

Warranty coverage generally does not extend to the following unless the applicable warranty states otherwise or applicable law requires a different outcome:

• Physical damage occurring after the repair, including damage from drops, impact, or pressure.
• Water or liquid damage occurring after the repair.
• New faults unrelated to the original repair.
• Data loss or software problems not caused by the original repair.
• Damage or faults caused by misuse or unauthorized intervention, where relevant to the claim.

Estimated repair timeline

Repair times are estimates rather than guaranteed completion dates. The actual timeline depends on diagnosis, parts availability, the nature of the fault, and other relevant circumstances.

Our policy aims to provide a fair process for customers while ensuring that return and repair requests can be assessed consistently.

Follow these steps to help us review your request efficiently.

• Reasonable exceptions: Cheepla may consider exceptional circumstances on a case-by-case basis.
• Misuse of the process: Suspected fraudulent or abusive requests may be investigated. Where justified, Cheepla may restrict services or suspend an account, subject to applicable law and customer rights.
• Data backup: Always back up your data before repair services. Cheepla cannot guarantee that data stored on a device will remain intact during diagnosis or repair.
• Inspection: A return, replacement, or refund request may require product inspection before a decision is made.
• Legal rights: This policy does not limit rights or remedies available under relevant consumer protection laws.
• Policy updates: Cheepla may update this policy when necessary. Consult the current version published on the website when making a request.

If you have questions about how this policy applies to your order or repair, contact our support team before returning a product.