How Repair Works
on Cheepla
From the moment you request a repair to the moment your device is returned, Cheepla keeps every important step organized, transparent and easy to follow.
Getting Your Repair Started Is Simple
Cheepla takes the stress out of finding a repair professional and managing your device repair.
Search for a Repair Service
Find the repair service that matches your device and the problem you are experiencing.
Choose an Engineer
Review available repair professionals and choose an engineer suitable for your repair needs.
Describe Your Device Issue
Tell us what is wrong with your device and provide any useful information about the problem.
Receive a Repair Estimate
Get an estimate based on the reported issue and the work required to repair your device.
Confirm Your Booking
Review the details and confirm your repair booking when everything looks right.
Make Secure Payment
Complete the required payment securely and begin your repair journey.
Depending on the service available, your device may be handled through home service, walk-in repair, or Cheepla pickup and delivery.
Follow Your Device Through Every Stage
Cheepla is designed to make the repair process easier to understand from request to completion.
Repair Request Submitted
Your repair request is created and the repair process begins.
Engineer Assigned
A suitable repair engineer is assigned to handle your request.
Repair Estimate Sent
You receive the estimated cost and relevant repair information.
Booking Confirmed
Your repair booking is confirmed after the required details are agreed.
Secure Payment Received
Your payment is securely processed according to the repair arrangement.
Pickup Scheduled
Where pickup is required, a collection arrangement is scheduled.
Pickup
Your device is collected through the selected delivery or pickup process.
En Route to Hub
The device begins its journey to the relevant Cheepla handling point.
Handed Over at Hub
The device is received and recorded at the handling hub.
En Route to Engineer
The device is transferred towards the assigned engineer.
Delivered to Engineer
The engineer receives the device and prepares it for diagnosis.
Diagnosis in Progress
The engineer examines the device and identifies the underlying issue.
Customer Approval Required
If additional work or cost is identified, customer approval is requested before proceeding.
Repair in Progress
The approved repair work is carried out by the engineer.
Quality Testing
The repaired device is tested to ensure the relevant functions are working properly.
Repair Completed
The repair work is completed and the device is prepared for return.
Pickup by Cheepla Agent
The repaired device is collected for the return journey where applicable.
En Route to Hub
The repaired device travels back to the relevant handling hub.
Handed Over at Hub
The repaired device is received and prepared for final delivery.
Out for Delivery
Your device begins its final journey back to you.
Delivered to Customer
Your repaired device is delivered back to you.
Repair Completed & Reviewed
The repair journey is completed and you can provide feedback about your experience.
Know Where Your Repair Is
Keep track of your device as it moves through the repair, handling and delivery process.
No More Guessing About Your Device.
Cheepla is designed to give customers visibility into important repair stages so you know what is happening with your device.
Built Around a Better Repair Experience
Cheepla brings repair services, professionals, payments, communication and delivery into one connected experience.
Verified Engineers
Connect with repair professionals available through the Cheepla platform.
Transparent Pricing
Understand the repair cost and relevant charges before proceeding.
Repair Tracking
Follow important stages of your device’s repair journey.
Secure Payments
Designed to make payment handling safer and more convenient.
Flexible Service
Access available home service, walk-in, pickup and delivery options.
Multiple Device Types
Find services for a wide range of electronics and gadgets.
Better Communication
Keep important repair information connected to your service request.
Customer Reviews
Share your experience and help build trust within the Cheepla marketplace.
22 Stages. One Connected Journey.
From your first repair request to the final review, Cheepla brings the important parts of the process together.
Frequently Asked Questions
Here are answers to some common questions about repairs on Cheepla.
How do I request a repair?
Search for the repair service you need, provide information about your device and issue, choose an available engineer, review the estimate and confirm your booking.
Can I track my device during the repair?
Cheepla is designed to provide visibility into important stages of the repair journey, including handling, diagnosis, repair and delivery where applicable.
What happens if the repair cost changes?
If additional work or cost is identified during diagnosis, customer approval can be requested before additional repair work proceeds.
Does Cheepla offer pickup and delivery?
Where the service is available, customers can use pickup and delivery options to make the repair process more convenient.
How do I know when my repair is completed?
Your repair progresses through defined stages, including quality testing and completion before the device is returned.
Can I review the repair service?
Yes. After the repair journey is completed, customers can provide feedback and review their experience.
Repair With Confidence.
Find a repair service, connect with an engineer and follow your device through its repair journey with Cheepla.