💬 CHEEPLA HELP CENTRE
Everything You Need to Know About Cheepla
Find answers about shopping, gadgets, vendors, repairs, engineers, delivery, tracking, hubs, agents, payments, returns, accounts and almost every part of the Cheepla experience.
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Nigeria-focused marketplace
About Cheepla
Cheepla is a digital marketplace and technology-enabled service
platform designed to connect customers with products, vendors,
repairs, services, logistics operations and other useful technology
solutions in one ecosystem.
Depending on the service available in your location, you can shop
for gadgets and accessories, discover vendors, request repairs,
find service professionals, follow orders, use delivery services,
locate hubs and manage your Cheepla account.
Cheepla is designed as a broader technology and marketplace
ecosystem. It can connect customers with physical products,
approved marketplace vendors, repair and technical services,
logistics operations and other supported services.
Customers can use Cheepla to shop and request supported services.
Approved vendors can sell products through the marketplace.
Approved agents can support logistics operations. Service
professionals can provide eligible services through the platform.
Yes. Cheepla is designed with the Nigerian customer and business
environment in mind, including local vendors, local delivery,
hubs, payments and technology services.
Not necessarily. Many Cheepla activities can be started online.
Where a service requires physical inspection, pickup, delivery,
hub collection or repair, the platform will provide the relevant
instructions.
Use the official contact or support options displayed on the
Cheepla website. When contacting support, provide your order number,
service reference or other relevant information whenever possible.
No. Some marketplace products are supplied by independent approved
vendors, while supported services may be provided by professionals
or operational partners through the Cheepla ecosystem.
Shopping
Browse the marketplace, search for the product you want, review
the product information and seller details, add the product to
your cart and continue through checkout.
Yes. Use the marketplace search and available filters to narrow
products by the information supported by the store.
Yes. The Cheepla storefront supports category-based product
discovery together with other product filters.
Yes. Where enabled on the marketplace, you can use the price
filter to narrow products according to your budget.
Yes. Cheepla can feature laptops and related products. Use the
search and available specification filters to find suitable options.
Yes. Phones and phone accessories can be listed by approved
marketplace vendors.
Yes. The marketplace can feature chargers, cases and other
phone and gadget accessories supplied by approved vendors.
Yes. Cheepla is structured as a multi-vendor marketplace, allowing
customers to discover products from approved sellers.
Product and storefront information can identify the relevant seller.
You can also visit an available vendor storefront to learn more
about the seller and their products.
Yes. Approved vendors can have their own Cheepla storefront where
their published marketplace products can be displayed.
Products & Specifications
The marketplace is designed around gadgets, electronics and
technology-related products, including phones, laptops, tablets,
accessories and other approved products.
Yes. Brand filtering is supported where product brand information
has been configured for the marketplace.
Yes. RAM is one of the supported product specification filters
when the relevant product information has been provided.
Yes. Storage is supported as a product specification filter where
the product has the relevant storage information.
Yes. Processor information can be used to narrow compatible
products where that information is available.
Yes. Screen-related filtering is supported where products have
the relevant screen information.
Yes. Colour can be used as a product filter where the vendor has
provided colour information.
Yes. Operating system is one of the supported specification
filters for products where the information is available.
Brand New generally means the product is being sold as new rather
than refurbished or renewed. Always review the individual product
description and seller information.
A refurbished product has normally been previously used or returned
and subsequently inspected, repaired, restored or prepared for
resale. Check the specific seller's description for the exact
condition and warranty information.
Renewed generally refers to a device that has been restored or
prepared for another customer after previous use or return.
Always check the individual product description for exact details.
Cheepla can feature new and quality-used laptops where approved
vendors have listed them. Check the product condition and seller
description before purchasing.
Yes. The Cheepla storefront includes product comparison functionality
where enabled. Add products to comparison and review their available
information side by side.
Yes. Cheepla supports a wishlist so customers can save products they
are interested in and return to them later.
Yes. Open your wishlist and remove products you no longer want to
keep there.
The product may not match your search term or filters, may be
temporarily unavailable, may not be approved for the marketplace,
or may not be visible to customers.
A product or seller may simply be new or may not yet have received
enough customer reviews.
Ratings are useful customer feedback, but you should also review
the product description, seller information, specifications and
available policies before purchasing.
Repairs & Gadget Support
Cheepla is designed to support gadget repair and technical services.
Availability depends on the service offered in your location.
Supported repairs can include phones, laptops and other compatible
electronics depending on technician capability and the type of fault.
Where phone repair services are available, you can request support
for eligible phone faults through the appropriate service process.
Where supported, laptop repair requests can be submitted for
diagnosis and technical assistance.
That is okay. Explain the symptoms you are experiencing. A qualified
technician can inspect the device and determine the likely problem.
Repair cost depends on the device, fault, replacement parts,
labour and other requirements. A final quote may require diagnosis.
Where diagnosis is required, the applicable repair process should
identify the expected cost or approval requirement before major
repair work is carried out.
Water-damaged devices may be assessed for repair, but success
depends on the extent of the damage and affected components.
Screen replacement may be available for supported devices where
the required replacement part and technician capability are available.
Charging faults can be diagnosed where repair service is available.
The issue may involve the charger, charging port, battery, power
circuit or another component.
Battery-related problems can be assessed by a technician where
battery service is supported for the particular device.
Yes. Always back up important information before submitting a
device for repair whenever possible.
Avoid sharing passwords, banking PINs, OTPs or other sensitive
credentials. Only provide information genuinely required for an
approved diagnostic or testing process.
Where pickup logistics are available, Cheepla may provide an
appropriate pickup option for the repair request.
Services & Engineers
Where service professionals are available through the platform,
customers can discover and request eligible technical services.
Use the relevant service or booking option provided on the
Cheepla platform, describe what you need and provide the requested
location and service information.
Where onsite service is offered in your area, you may be able to
request a professional to attend your location. Availability
depends on the service and location.
Review the professional's listed services, skills, profile,
ratings and other available information before booking.
Where ratings and reviews are available, they can help customers
evaluate a professional's previous service experience.
Contact Cheepla support and describe what you need. Availability
depends on the current service network.
Orders
Choose your product, review the seller and product information,
add the product to your cart and complete the available checkout
steps.
A successful order should produce an order confirmation or order
record. Keep your order number for future tracking and support.
Your order number is normally displayed in your order confirmation
and account order information.
Changes depend on the order status. Contact support as soon as
possible if you need to change an order.
Cancellation depends on the order status and applicable seller
or marketplace policy. Contact support quickly if cancellation
is required.
Contact support immediately. If the order has not progressed too
far, available cancellation or correction options may be possible.
Check the order status first. If the order remains delayed beyond
the expected processing period, contact Cheepla support with your
order number.
Report the issue promptly. Provide the order number and clear
information or photographs showing what was received.
Take clear photographs of the product and packaging and report
the issue as soon as possible. Keep the product and packaging
until the complaint has been reviewed.
Delivery & Logistics
Cheepla supports delivery and logistics operations for eligible
orders. Availability depends on the destination, service and
current logistics coverage.
Delivery charges depend on factors such as location, package,
service type and applicable logistics arrangements. The applicable
charge should be shown during the order process where available.
Delivery time depends on the origin, destination, service type,
vendor processing time and logistics conditions. The applicable
estimate for your order should be used rather than assuming one
fixed delivery time for every location.
Yes. Where tracking is available, use the order tracking
information supplied for your order.
A tracking status may remain unchanged while an order is moving
between operational stages. If the delay appears abnormal, contact
support with the order or tracking reference.
Keep your phone available and respond to delivery communication.
If you miss the delivery attempt, follow the instructions provided
by the logistics team.
This may depend on the delivery arrangement and verification
requirements. The recipient may be required to provide appropriate
order information.
Address changes depend on the order stage. Contact support
immediately if your delivery address needs correction.
Delivery coverage depends on the available logistics network and
destination. Enter the required delivery information to see what
options are available.
Cheepla Hubs
A Cheepla Hub is a physical location within the Cheepla network
that can support logistics, customer service, product collection,
repairs, vendor support and other approved activities.
Services vary by hub. They can include product pickup, device
repairs, vendor support, customer support and logistics activities.
Check the individual hub page for its current services.
Use the Cheepla hub directory to view available hubs, their
locations, available services and directions where provided.
Where map information is available, use the directions option
provided on the hub page.
Hub collection depends on the order and the service available
at the selected location. If available, the applicable pickup
instructions will be provided.
Where repair services are offered at that hub, customers may be
able to submit or bring eligible devices for repair.
Where supported, hubs can assist vendors with operational and
logistics activities. Available services depend on the hub.
Vendors & Sellers
Use the vendor registration process provided by Cheepla and submit
the requested information. Your application may be reviewed before
marketplace approval.
Eligible businesses and sellers who meet Cheepla's marketplace
requirements can apply to become approved vendors.
No. Registration and approval are separate stages. A vendor may
need to be reviewed and approved before marketplace selling access
is activated.
Yes. Approved vendors can have a dedicated storefront showing
their business identity and published marketplace products.
Approved vendors can use the vendor workspace to manage eligible
products, subject to Cheepla's marketplace rules and approval process.
Marketplace products can be subject to an approval process before
they become visible to customers.
The vendor workspace supports product media management for eligible
vendor products.
Yes. Product information and specifications can be managed for
eligible marketplace products.
Approved vendors have access to vendor order-management features
for their marketplace operations.
Yes. Vendor profile and store information can be managed through
the appropriate vendor workspace.
Vendor storefronts support seller identity information including
store branding where configured.
Yes. Vendor business and contact information can include location
information such as city, state and country.
Vendor storefront information can include customer contact and
social links where those fields are enabled.
A suspended vendor may lose marketplace visibility or selling
access until the issue is resolved and the vendor is reactivated.
Where ratings exist, customers can see the available rating
information on supported product or vendor areas.
Agents & Logistics Operations
A Cheepla Agent is an approved operational user who can handle
assigned logistics or service tasks within the Cheepla network.
The Agent Cockpit is the dedicated workspace for Cheepla Agents.
It can provide access to assigned jobs, completed jobs, active
jobs, duty status, hub information, manifests, waybills,
milestones and wallet-related features.
Yes. Assigned operational work can be displayed within the Agent
Cockpit.
Yes. The Agent Cockpit includes completed-job information.
The Agent operations system supports waybill and milestone
tracking for eligible logistics jobs.
A manifest groups operational items or jobs for logistics handling.
Agents can use available manifest information to organize assigned work.
Approved agents can access wallet-related information through the
Agent Cockpit where the feature is available.
The Agent operations system supports withdrawal functionality
for eligible agents subject to the applicable requirements.
Cheepla Agents are intended to use the dedicated Agent workspace
for their operational activities rather than the normal restricted
client or engineer dashboard.
Payments
Proceed through the Cheepla checkout and select an available payment
method presented for your order.
Use only the official Cheepla checkout and supported payment
channels. Never share your card PIN, OTP, password or banking
credentials with another person.
Check your payment details and available balance, then try again
using an available payment method. If money was deducted but the
order was not confirmed, keep your transaction information and
contact support.
Do not immediately make repeated payments. Keep the transaction
reference and contact support so the payment and order status can
be checked.
Pay on Delivery depends on the product, seller, location and current
checkout options. If available, it will be displayed during checkout.
A successful payment should be reflected in the relevant order or
payment record. Keep your transaction information until the order
is completed.
Returns, Refunds & Warranty
Return eligibility depends on the product, seller, reason for
return and applicable Cheepla marketplace policy.
Contact the appropriate support channel with your order information
and explain the reason for the return. Follow the instructions
provided before sending the product anywhere.
A damaged product may qualify for a complaint or return depending
on the circumstances and applicable policy. Report the issue quickly
and provide evidence where requested.
This depends on the applicable return policy for that product and
seller. Not every product or seller necessarily has the same
return conditions.
Refund timing depends on the reason for the refund, approval process
and payment method. Support can provide the status for a specific
order.
Warranty coverage depends on the product, seller, manufacturer and
applicable warranty terms. Check the individual product information
before purchasing.
Warranty terms vary by product and seller. Do not assume that every
product has the same warranty period or coverage.
Provide the order number, a clear description of the problem and,
where appropriate, photographs or video showing the product,
packaging or fault.
Account & Login
Some browsing activities may be available without an account,
while ordering, managing services or accessing vendor and agent
features may require an account.
Use the registration option provided on the Cheepla website and
complete the requested information.
Use the password recovery option on the login page and follow
the instructions provided.
Yes. Use the available account or profile settings after signing in.
Where account settings permit it, update your contact information
through your profile. If the field is restricted, contact support.
Where supported, your account email can be updated through the
profile settings. Additional verification may be required.
Use the Sign Out option in your Cheepla account controls.
Use a strong unique password, do not share your password or OTP,
avoid suspicious links and always use the official Cheepla website
when entering account information.
Never disclose an OTP to another person who contacts you claiming
to be support. Enter security codes only into the legitimate
authentication or payment screen where required.
Ratings & Reviews
Where customer reviews are enabled for the relevant product,
eligible customers can provide feedback according to the platform's
review rules.
Where vendor ratings are enabled, customers can use their
experience to provide seller feedback.
A new seller may simply not have completed enough customer
transactions to have accumulated reviews.
Empty or outline stars indicate that there is not yet a qualifying
rating value for that product or seller, or that the available
rating has not been populated.
Safety & Fraud Prevention
Use the official Cheepla website address and avoid links from
unknown people or suspicious messages.
No. Never disclose your OTP to another person.
Absolutely not. Never disclose your bank PIN, card PIN, password
or OTP to a seller, delivery agent or stranger.
Be careful. Paying outside the official platform can remove
important protections and make disputes more difficult. Use the
official Cheepla payment process whenever available.
Verify the announcement through Cheepla's official communication
channels before sending money or personal information.
Do not send additional money or sensitive information. Preserve
the messages and transaction information and report the seller
through the official support channel.
Do not click suspicious links or disclose credentials. Verify
through the official Cheepla website or support channel.
Platform & Technical Questions
Check your internet connection, refresh the page and try again.
If the problem continues, try another browser or device and report
the affected page to support.
Check your login details and make sure you are using the correct
account. If necessary, use password recovery or contact support.
Dashboard information depends on your account role and available
activity. If expected information is missing, refresh the page
and contact support with your account details and screenshot if
possible.
Vendor tools are available to approved vendor accounts. If your
account has been approved but a feature is missing, contact support.
The Agent Cockpit is intended for approved agents. Confirm that
your account has been assigned the correct agent access and contact
support if you believe it should be available.
Refresh the page and try again. If the problem continues, record
the page name, button you clicked and what happened, then contact
support.
No matching question found.
Try another word or choose a different category.
If you still cannot find what you need,
contact Cheepla support.
Still need help?
If your question is not answered above, contact Cheepla through the official support channel. Include your order number, tracking reference, vendor name, service request or other relevant information so the team can assist you faster.
🛒 Shopping
Products, vendors, specifications, prices, wishlist and comparison.
🔧 Repairs
Device faults, diagnosis, technical services and repair requests.
🚚 Logistics
Delivery, tracking, hubs, pickups, waybills and agents.