Privacy Policy

We may collect the following categories of information when you visit our website, create an account, place an order, request a repair, or contact our support team:

We aim to collect only information that is reasonably needed for the purposes described in this policy.

We may use your information to:

• Provide and manage our services, including product sales, device repairs, and product delivery.
• Manage your account, orders, repair requests, bookings, and service history.
• Send order confirmations, delivery updates, repair progress notifications, and important service messages.
• Process payments, verify transactions, and help detect or prevent fraud.
• Respond to enquiries, complaints, and customer support requests.
• Personalize your experience and improve our website, products, and services.
• Analyze website usage and service performance to improve efficiency.
• Send promotions and special offers where permitted by law and, where required, with your consent.
• Meet applicable legal, regulatory, accounting, and record-keeping obligations.

Cheepla.com does not sell your personal information. We may share relevant information in the following circumstances:

• Service providers: With payment processors, delivery companies, repair professionals where needed, hosting providers, IT service providers, and analytics platforms that help us operate our services.
• Legal requirements: When disclosure is required by applicable law, a valid court order, or a competent government or regulatory authority.
• Business transfers: If Cheepla is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
• With your direction or consent: Where you ask us to share information or where another lawful basis permits the disclosure.

We expect service providers who handle personal information on our behalf to protect it and use it only for authorized purposes, subject to their applicable agreements and legal obligations.

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve your browsing experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features work. Where required, we will seek consent before using non-essential cookies or tracking technologies.

For more information, please see our Cookie Policy.

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the information and service involved, these measures may include access restrictions, secure systems, encryption where implemented, and appropriate handling procedures.

We retain personal and device information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining relevant records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete it or anonymize it, subject to any legal requirements to retain it.

Depending on applicable data protection laws and the circumstances of your request, you may have the right to:

• Access: Request access to personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information where legally permitted.
• Marketing opt-out: Unsubscribe from promotional emails or messages at any time.
• Consent withdrawal: Withdraw consent where we rely on consent to process your information. This does not affect processing carried out before withdrawal.
• Other applicable rights: Exercise any additional rights available to you under applicable data protection law.

Some requests may be subject to legal exceptions, identity verification, or the need to retain certain records. To exercise your rights, contact us using the details in the Contact Us section below.

Cheepla.com does not knowingly collect personal information from children under the age of 13 without appropriate authorization where required by law.

If you believe a child has provided us with personal information inappropriately, please contact us. We will review the matter and take appropriate steps in accordance with applicable law.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact our support team.