Courier Terms & Conditions

These Courier (Agent) Terms & Conditions govern the responsibilities, obligations, and conduct of all Cheepla Agents providing device pickup and delivery services through the platform.

By registering or accepting delivery requests on Cheepla, every Agent agrees to comply with these Terms & Conditions.

A Cheepla Agent serves as a trusted logistics representative responsible for:

• Picking up devices from clients.
• Delivering devices safely to engineers.
• Returning repaired devices to clients.
• Transporting devices securely without unauthorized use or tampering.
• Acting professionally at all times.

Every Agent must:

• Handle every device with care.
• Protect devices from water, heat, dust, theft, impact, or physical damage.
• Keep devices in secure storage while in transit.
• Ensure devices remain in the same condition in which they were received.
• Verify device details before collection and delivery.
• Obtain confirmation from both sender and receiver during handover.

Before accepting any device, the Agent should confirm:

• Device type.
• Brand.
• Model.
• Physical condition.
• Visible damages.
• Included accessories.
• Pickup location.
• Delivery destination.

Upon delivery, the Agent must:

• Deliver only to the authorized recipient.
• Verify recipient identity where applicable.
• Obtain delivery confirmation.
• Ensure the recipient acknowledges receipt before completing the delivery.

Agents may come into possession of customer information such as:

• Names.
• Phone numbers.
• Addresses.
• Device information.

Sharing, selling, copying, or storing customer information without authorization is strictly prohibited.

Agents shall not:

Agents are expected to exercise reasonable care while transporting devices.

If a device is lost, stolen, or damaged due to an Agent’s negligence, misconduct, or failure to follow these Terms, the Agent may be held financially responsible for the resulting loss, subject to Cheepla’s investigation and applicable law.

Agents must never:

Agents should communicate professionally with:

• Clients.
• Engineers.
• Cheepla Support.

Agents shall receive delivery payments according to Cheepla’s approved pricing structure.

Agents may not:

• Increase delivery fees without authorization.
• Collect unauthorized charges.
• Request additional cash outside the platform unless expressly permitted by Cheepla.

Agents should:

• Arrive promptly for pickups.
• Deliver within the expected timeframe.
• Notify all affected parties if delays occur.
• Update delivery status accurately through the platform.

Agents are responsible for transporting devices safely.

Agents should comply with all applicable traffic laws and operate their chosen mode of transportation responsibly.

Cheepla Agents operate as independent service providers and are not employees of Cheepla.

Nothing in these Terms creates an employment, partnership, or agency relationship between Cheepla and an Agent beyond the limited authority necessary to perform delivery services through the platform.

Unless otherwise stated, Agents are responsible for maintaining any insurance required for themselves, their vehicles, or their delivery operations.

Where disputes arise concerning pickup, delivery, missing items, device condition, or delivery confirmation, Cheepla may review available evidence.

• Photographs.
• Communication records.
• Timestamps.
• GPS data where available.
• Other relevant information.

Cheepla may suspend or permanently terminate an Agent’s account for:

• Fraud.
• Theft.
• Misconduct.
• Repeated negligence.
• Fake deliveries.
• Customer abuse.
• Policy violations.
• Criminal activity.
• Misuse of the platform.

Cheepla provides a platform connecting clients, engineers, and delivery agents.

While Cheepla may facilitate dispute resolution, it is not liable for losses arising from an Agent’s independent actions except where required by applicable law.

Cheepla reserves the right to modify these Terms & Conditions at any time.

By registering as a Cheepla Agent or accepting any delivery request through the platform, the Agent confirms that they have read, understood, and agreed to these Courier (Agent) Terms & Conditions.