A clear pickup.
A trusted handover.
Cheepla brings customers and delivery agents together for a more organised pickup experience. Use this guide to understand what to prepare, what happens at handover, and how both sides confirm the exchange.
Three simple stages
Knowing what comes next helps customers and agents coordinate smoothly. Follow the steps in order and communicate if plans change.
1. Prepare for pickup
Check the order details and pickup arrangements. Keep the item ready, make sure the agreed location is clear, and keep your phone available for updates.
2. Meet and check together
Confirm you are meeting the right person and that the item matches the agreed arrangement. Discuss any concern before the handover is completed.
3. Confirm the handover
Both the customer and agent should complete the required handover confirmation using the available Cheepla process. Keep any confirmation or order update for reference.
Good to know
Do not mark a handover as completed before it has actually taken place. If someone is delayed, the item or order details do not match, or there is a concern, pause and contact the appropriate Cheepla support channel.
Customer and agent responsibilities
A smooth pickup depends on clear communication and honest confirmation from both sides.
Before and during pickup
- ✓Review your order and agreed pickup details ahead of time.
- ✓Prepare the item and be available at the agreed place and time, or communicate if plans change.
- ✓Check the handover with the agent and raise concerns before confirming.
- ✓Complete required customer confirmation. Acknowledgment remains optional where the order process indicates it is optional.
Professional handover
- ✓Review the assigned order and pickup instructions before travelling.
- ✓Contact the customer politely if you need directions or must report a delay.
- ✓Check the item and handover details together with the customer.
- ✓Complete the agent-side confirmation honestly and follow the order's next-step instructions.
Confirm only what really happened
Handover confirmation helps keep the process clear for the customer and the agent. Each person should follow the available on-screen steps and report a problem rather than confirming an incomplete handover.
Follow the instructions shown on your actual Cheepla order screen if they differ from this general guide.
Frequently asked questions
Quick answers to common pickup and handover questions.
What should I do before the agent arrives?
Check your order details, prepare the item, confirm the agreed location and time, and keep your phone available in case the agent needs to contact you.
What if the customer or agent is running late?
Contact the other person as soon as possible and agree on the next step. If you cannot reach them or the arrangement cannot be completed, use the available Cheepla support route.
Do both sides confirm the handover?
The intended Cheepla handover process uses confirmation from both the agent and customer. Follow the confirmation options shown for your order; customer acknowledgment may be optional where indicated.
Should I confirm before the item is handed over?
No. Confirm honestly after the relevant handover step has taken place. If something is unclear or incorrect, pause and resolve the concern first.
What if the item or order details do not match?
Do not rush to complete the handover. Explain the mismatch, check the order details together, and contact Cheepla support if it cannot be resolved.
Where can I find my order or agent information?
Customers can visit their Cheepla orders page. Agents can open the Agent Portal and follow the information available for their assigned work.
Your Cheepla pickup starts with clear information.
Review your order, communicate with the other person, and follow the confirmation steps shown on Cheepla.