Vendor Returns & Refunds
Cheepla aims to resolve order issues fairly and promptly. Vendors must cooperate when a customer reports a problem or an order may need to be cancelled, returned or refunded.
Accurate Listings
Many disputes can be prevented by describing products accurately, including condition, specifications, accessories and warranty information.
Damaged or Incorrect Items
If a customer receives a damaged, defective or materially incorrect item, the vendor must cooperate with the resolution process.
Refunds
Where a refund is approved, the affected vendor earnings may be reversed or adjusted in the marketplace ledger.
Customer Communication
Vendors should communicate professionally and respond to legitimate customer issues promptly through approved Cheepla channels.
Repeated Issues
Repeated returns, complaints or fulfilment failures may lead to product removal or vendor restrictions.