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Booking Policy

Cheepla.com – Booking Policy

Effective Date: March 24, 2026

At Cheepla, we aim to provide a smooth and reliable booking experience for all our services. This Booking Policy outlines how appointments are scheduled, confirmed, managed, and the responsibilities of both Cheepla and our customers.

1. Booking Policy

  • All bookings must be made through official channels
  • Provide accurate device details and contact information
  • Booking is confirmed only after notification
  • Be available at the scheduled time
  • Cancel or reschedule at least 24 hours before
  • Cheepla may reschedule due to emergencies

2. Service Policy

  • We use quality parts for repairs
  • Devices are diagnosed before repair begins
  • Repair time depends on device and issue
  • Customers must backup their data
  • Not responsible for hidden or pre-existing damage

3. Payment Policy

  • Payment required before or after service
  • Accepted methods: cash, transfer, mobile payment
  • Prices vary based on device and repair complexity

4. Warranty Policy

  • 30–90 days limited warranty
  • Covers service faults only
  • Does not cover physical or water damage
  • Void if device is tampered with

5. Pickup & Delivery

  • Devices handled with care
  • Customers should backup data
  • Delivery fees depend on location
  • Delays may occur due to unforeseen issues

6. Customer Conduct

  • Provide honest and complete information
  • No abusive or disrespectful behavior

7. Data & Privacy Policy

  • Customer information is kept secure and confidential
  • Personal data will not be shared with third parties
  • Customers are still responsible for backing up their data

8. Refund Policy

  • Payments are non-refundable once service has started
  • Refunds may only apply if a service cannot be completed
  • For gadget sales, refunds follow agreed terms

9. Device Collection Policy

  • Devices must be collected within the agreed time after repair
  • Cheepla is not responsible for devices left unclaimed for long periods
  • Valid proof may be required before releasing a device

10. Risk & Liability Policy

  • Some repairs carry risks due to device condition
  • Cheepla will inform customers before proceeding
  • We are not liable for damage caused by severe prior faults

11. Communication Policy

  • Customers will be updated during the repair process
  • Ensure your contact details are active and reachable

12. Warranty Claim Policy

  • Warranty claims must be made within the valid period
  • Device must be returned in original repair condition
  • Proof of repair (receipt or record) is required