Cheepla.com – Shipping Policy

Effective Date: March 24, 2026

At Cheepla, we aim to deliver your devices and accessories safely, quickly, and reliably. This Shipping Policy explains how orders are shipped, estimated delivery times, shipping costs, and customer responsibilities.

1. Shipping Areas

Cheepla delivers to all major cities in Nigeria.

For remote or rural areas, delivery may take longer; customers will be notified.

International shipping is currently not available unless stated on the website.

2. Shipping Methods & Delivery Timeline

Standard Delivery: 3–5 business days for in-stock devices and accessories.

Express Delivery: 1–2 business days (available at extra cost).

Repair Device Returns: Repaired devices shipped back to customers within 2–5 business days after repair completion.

Delivery times may vary due to stock availability, weather, traffic, or courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on weight, destination, and delivery method.

Free shipping promotions may apply for certain orders; terms will be specified at checkout.

4. Order Processing

Orders are processed within 24–48 hours of payment confirmation.

Customers will receive order confirmation and tracking details via email or SMS once shipped.

5. Tracking Your Order

All shipments include a tracking number for monitoring progress.

Customers can track their order using the tracking link provided in their email or on the Cheepla portal.

6. Delivery Responsibility

Customers are responsible for providing accurate shipping addresses.

Cheepla is not liable for delays or lost shipments caused by:

Incorrect or incomplete addresses

Refusal to accept delivery

Force majeure events (e.g., natural disasters, strikes, road closures)

7. Damaged or Lost Items

Customers must inspect items upon delivery.

Any damaged or missing items must be reported to support@cheepla.com within 48 hours of delivery.

Verified damaged or lost shipments will be replaced or refunded as per the Shipping policy.

8. Returns via Cheepla

Cheepla can handle returns for defective or incorrect products in line with Cheepla.com’s Reform & Return Policy.

Customers must follow the return instructions provided by Cheepla.com.

9. Customer Support

For delivery inquiries, tracking issues, or shipping concerns, contact:

Email: support@cheepla.com

Hotline: +2347036469028 / +2348103447313