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Courier Terms

Cheepla Courier (Agent) Terms & Conditions

Effective Date: June 5, 2026

1. Introduction

These Courier (Agent) Terms & Conditions govern the responsibilities, obligations, and conduct of all Cheepla Agents who provide device pickup and delivery services through the Cheepla platform.

By registering or accepting delivery requests on Cheepla, every Agent agrees to comply with these Terms & Conditions.

2. Role of a Cheepla Agent

A Cheepla Agent serves as a trusted logistics representative responsible for:

  • Picking up devices from clients.
  • Delivering devices safely to engineers.
  • Returning repaired devices to clients.
  • Transporting devices securely without unauthorized use or tampering.
  • Acting professionally at all times.

Agents are transport providers only and are not technicians unless separately registered as engineers.

3. Device Handling Responsibilities

Every Agent must:

  • Handle every device with care.
  • Protect devices from water, heat, dust, theft, impact, or physical damage.
  • Keep devices in secure storage while in transit.
  • Ensure devices remain in the same condition in which they were received.
  • Verify device details before collection and delivery.
  • Obtain confirmation from both sender and receiver during handover.

Agents shall never:

  • Open any customer’s device.
  • Attempt repairs.
  • Access passwords or personal data.
  • Remove SIM cards, memory cards, or accessories.
  • Install software.
  • Factory reset devices.
  • Swap parts or accessories.
  • Allow unauthorized persons to handle customer devices.

4. Verification During Pickup

Before accepting any device, the Agent should confirm:

  • Device type.
  • Brand.
  • Model.
  • Physical condition.
  • Visible damages.
  • Included accessories.
  • Pickup location.
  • Delivery destination.

Where applicable, the Agent should obtain photographic evidence before transportation.

5. Delivery Responsibilities

Upon delivery, the Agent must:

  • Deliver only to the authorized recipient.
  • Verify recipient identity where applicable.
  • Obtain delivery confirmation.
  • Ensure the recipient acknowledges receipt before completing the delivery.

6. Confidentiality

Agents may come into possession of customer information such as:

  • Names
  • Phone numbers
  • Addresses
  • Device information

Such information must remain confidential and may only be used for completing the assigned delivery.

Sharing, selling, copying, or storing customer information without authorization is strictly prohibited.

7. Customer Privacy

Agents shall not:

  • Browse customer files.
  • View personal photographs.
  • Read messages.
  • Access emails.
  • Attempt to unlock devices.
  • Request passwords except where specifically instructed by the owner through Cheepla.

Customer privacy is a fundamental principle of the Cheepla platform.

8. Loss or Damage

Agents are expected to exercise reasonable care while transporting devices.

If a device is lost, stolen, or damaged due to an Agent’s negligence, misconduct, or failure to follow these Terms, the Agent may be held financially responsible for the resulting loss, subject to Cheepla’s investigation and applicable law.

Cheepla reserves the right to suspend the Agent’s account during any investigation.

9. Prohibited Conduct

Agents must never:

  • Steal customer property.
  • Delay deliveries intentionally.
  • Replace customer devices.
  • Accept bribes.
  • Demand unofficial fees.
  • Divert deliveries.
  • Misrepresent themselves.
  • Use abusive or threatening language.
  • Engage in fraudulent activities.
  • Conduct transactions outside the Cheepla platform.

Violations may result in permanent account termination and possible legal action.

10. Communication

Agents should communicate professionally with:

  • Clients
  • Engineers
  • Cheepla Support

Harassment, intimidation, discrimination, or inappropriate communication will not be tolerated.

11. Delivery Fees

Agents shall receive delivery payments according to Cheepla’s approved pricing structure.

Agents may not:

  • Increase delivery fees without authorization.
  • Collect unauthorized charges.
  • Request additional cash outside the platform unless expressly permitted by Cheepla.

12. Timeliness

Agents should:

  • Arrive promptly for pickups.
  • Deliver within the expected timeframe.
  • Notify all affected parties if delays occur.
  • Update delivery status accurately through the platform.

Repeated delays without reasonable cause may affect an Agent’s standing on Cheepla.

13. Safety

Agents are responsible for transporting devices safely.

Agents should comply with all applicable traffic laws and operate their chosen mode of transportation responsibly. Cheepla is not responsible for traffic violations, accidents, or penalties resulting from an Agent’s failure to follow the law.

14. Independent Service Provider

Cheepla Agents operate as independent service providers and are not employees of Cheepla.

Nothing in these Terms creates an employment, partnership, or agency relationship between Cheepla and an Agent beyond the limited authority necessary to perform delivery services through the platform.

15. Insurance

Unless otherwise stated, Agents are responsible for maintaining any insurance required for themselves, their vehicles, or their delivery operations.

Cheepla does not automatically insure devices while they are in transit.

16. Dispute Resolution

Where disputes arise concerning:

  • Pickup
  • Delivery
  • Missing items
  • Device condition
  • Delivery confirmation

Cheepla may review available evidence, including photographs, communication records, timestamps, GPS data (where available), and other relevant information before making a determination.

Cheepla’s decision regarding platform-related disputes shall be final, subject to applicable law.

17. Suspension and Termination

Cheepla may suspend or permanently terminate an Agent’s account for:

  • Fraud
  • Theft
  • Misconduct
  • Repeated negligence
  • Fake deliveries
  • Customer abuse
  • Policy violations
  • Criminal activity
  • Misuse of the platform

Serious violations may also be reported to the appropriate law enforcement authorities.

18. Limitation of Liability

Cheepla provides a platform connecting clients, engineers, and delivery agents.

While Cheepla may facilitate dispute resolution, it is not liable for losses arising from an Agent’s independent actions except where required by applicable law.

19. Amendments

Cheepla reserves the right to modify these Terms & Conditions at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms.

20. Acceptance

By registering as a Cheepla Agent or accepting any delivery request through the platform, the Agent confirms that they have read, understood, and agreed to these Courier (Agent) Terms & Conditions.