Frequently asked questions
General
What services does Cheepla offer?
We repair phones, laptops, tablets, and other electronic gadgets. This includes screen replacement, battery issues, charging faults, software fixes, and more.
Which devices do you repair?
We work on most major brands including iPhone, Samsung, Tecno, Infinix, HP, Dell, Lenovo, and more.
Where are you located?
We are available locally, and we also offer convenient pickup and delivery services depending on your location.
Do I need to book before coming?
Not always, but we recommend booking to avoid delays and ensure faster service.
Account & Platform Usage
How do I request a repair?
Yes. Accounts involved in fraud, abuse, fake transactions, harassment, or policy violations may be suspended or removed.
Can engineers be removed from the platform?
Yes. Engineers who violate platform policies or receive repeated serious complaints may lose access to the platform.
Can users create multiple fake accounts?
No. Fraudulent or misleading accounts are prohibited.
Repair Process
How do I request a repair?
Simply create a repair request, describe the issue, upload necessary details, and proceed with payment through the platform.
Can I track my repair?
Yes. Customers may receive updates regarding repair progress through the platform.
How long do repairs take?
Repair duration depends on:
Device type
Availability of parts
Nature of the damage
Engineer workload
Will I receive updates during repair?
Yes. Engineers may provide progress updates through the platform.
Can you fix my device the same day?
Yes, for most common issues like screen or battery replacement.
What if my device cannot be repaired?
We will inform you honestly and suggest the best alternative solutions.
Pricing & Payment
How much will my repair cost?
Prices depend on the problem and device model. We provide a diagnosis and quote before starting any repair.
Is diagnosis free?
Yes (for subscribers). We check your device and tell you the issue before you decide.
What payment methods do you accept?
bank transfer, and mobile payments only.
Who sets repair prices?
Repair prices may be determined by engineers, market rates, diagnostic findings, or agreed quotations.
Can repair costs change?
Yes. Costs may change if additional issues are discovered during diagnosis or repair.
Will I be informed before additional charges?
Yes. Engineers are expected to notify customers before proceeding with extra charges.
Refund Policy
Can I request a refund?
Yes. Refund requests may be reviewed depending on the situation and repair stage.
When am I eligible for a refund?
You may qualify for a refund if:
The engineer fails to begin the repair within the agreed time
The repair request is cancelled before work begins
Payment was mistakenly duplicated
The engineer becomes unavailable before the repair starts
The requested service cannot be completed
When am I NOT eligible for a refund?
Refunds may not be granted if:
The repair has already been completed
Replacement parts have already been purchased
The issue was caused by additional damage after repair
The customer provided incorrect device information
The customer cancels after repair work has already started
How long do refunds take?
Approved refunds may take several business days depending on payment providers and banking processes.
Does Cheepla charge service fees?
Yes. Costs may change if additional issues are discovered during diagnosis or repair.
Warranty & Trust
Do you offer warranty on repairs?
Yes, we provide a limited warranty on most repairs.
What if my device develops another issue after repair?
You can bring it back—we’ll inspect it and resolve it if it’s related to the repair.
Can I trust you with my device?
Absolutely. We handle every device professionally and respect your privacy.
Device Safety & Responsibility
Is my device safe during repair?
We encourage engineers to handle devices professionally and carefully. However, customers are advised to back up important files before submitting devices for repair.
Should I back up my data before repair?
Yes. Customers are strongly advised to back up all important files, photos, contacts, and documents before repair.
Is Cheepla responsible for data loss?
No. We are not responsible for loss of personal data, files, passwords, or information during repair.
What if my device cannot be repaired?
If a device is found to be irreparable, the engineer will notify the customer through the platform.
Can engineers replace parts without permission?
No. Engineers should inform customers and obtain approval before replacing major parts or increasing repair costs.
Privacy & Data Protection
Does Cheepla provide pickup and delivery?
Pickup and delivery availability depends on location and engineer options.
Will my personal information be shared?
Personal information will only be shared where necessary for repair operations, legal compliance, or service improvement.
Does the platform access my personal device data?
No. Engineers and the platform are not permitted to misuse customer data or personal information.
Pick up & Delivery
Does Cheepla protect my information?
We aim to protect user information and maintain reasonable security measures.
How does pickup and delivery work?
Once you contact us, we will arrange a convenient pickup location, preferably an open and accessible public place, along with a suitable time. After your device has been repaired, it will be returned to the exact pickup location. This process is designed to ensure the safety and security of our delivery agents.
Who is responsible during delivery?
Delivery responsibility may vary depending on the delivery arrangement and service provider involved.
What if my device is damaged during delivery?
Customers should immediately report delivery-related issues through the platform.
Do you offer home or office service?
Yes, we can pick up your device and deliver it back after repair supposing your location is safe for all our delivery agents.
Is there a delivery fee?
It depends on your location. We’ll inform you upfront.
Engineer Verification
Are engineers verified?
We aim to verify engineers using available identity and qualification checks before allowing them to operate on the platform.
Does verification guarantee perfect service?
No. Verification helps improve trust and accountability but does not guarantee outcomes in every situation.
Can I report an engineer?
Yes. Customers can report unprofessional behavior, fraud, misconduct, or suspicious activity through the platform.
Customer Conduct Policy
What behavior is prohibited on the platform?
Users must not:
Harass engineers or staff
Use abusive language
Make fraudulent claims
Upload false repair information
Attempt scams or fake payments
What happens if a customer violates platform rules?
Accounts violating platform policies may be suspended, restricted, or permanently removed.
Engineer Conduct Policy
What standards are engineers expected to maintain?
Engineers must:
Behave professionally
Communicate respectfully
Avoid misleading pricing
Deliver honest repair assessments
Protect customer devices and privacy
Can engineers request private payments?
No. Engineers are prohibited from encouraging customers to bypass platform payments.
What happens if an engineer violates policies?
Violating engineers may face warnings, suspension, removal, or legal reporting where necessary.
Dispute Resolution
What happens if there is a disagreement between customer and engineer?
Customers and engineers are encouraged to communicate respectfully through the platform while support reviews the issue.
Does Cheepla guarantee dispute resolution?
We will attempt to assist fairly, but outcomes may depend on available evidence and cooperation from both parties.
What evidence may be required during disputes?
Evidence may include:
Photos
Chat records
Payment confirmations
Repair history
Device condition reports
Security Awareness Notice
Does Cheepla call users for passwords or OTPs?
No. The platform will never ask users for passwords, OTPs, ATM PINs, or sensitive banking information.
How can users avoid scams?
Users should:
Communicate through the platform
Avoid private payments
Verify payment confirmations carefully
Report suspicious activity immediately
Counterfeit & Stolen Devices Policy
Can stolen devices be repaired on the platform?
No. Cheepla does not support or encourage repairs on stolen or suspicious devices.
What happens if a device is suspected to be stolen?
The platform reserves the right to suspend the repair request and cooperate with relevant authorities where necessary.
Can counterfeit parts be used?
Engineers are expected to disclose whether replacement parts are original, refurbished, or aftermarket.
Modification Of Policy
Can these policies change?
Yes. Cheepla reserves the right to update or modify policies, terms, and service conditions at any time.
Age Requirement Policy
Can minors use the platform?
Users under the required legal age should use the platform under parental or guardian supervision.
Device Collection Policy
What happens if a repaired device is abandoned?
Devices left uncollected for an extended period after repair completion may attract storage charges or further actions according to platform policy.
Platform Availability
Is the platform available at all times?
We aim to keep the platform operational at all times, but temporary downtime may occur during maintenance, upgrades, or technical issues.
Force Majeure Policy
What happens during events beyond control?
Cheepla shall not be held responsible for delays or failures caused by events beyond reasonable control, including:
Power outages
Internet failures
Natural disasters
Government restrictions
Civil unrest
Transportation disruptions
This is especially important in Nigeria because network and electricity issues are common realities.
Intellectual Property
Who owns the platform content?
The Cheepla name, logo, design, content, and branding remain the property of the platform and may not be copied without permission.
Limitation Liability
Is Cheepla responsible for every repair outcome?
No. Cheepla acts as a platform connecting customers and engineers. While we aim to promote safe and reliable services, we do not guarantee every repair outcome.
Is the platform liable for indirect losses?
No. The platform shall not be liable for indirect damages including loss of income, business interruption, emotional distress, or data loss resulting from repairs or delays.
Cancellation Policy
Can I cancel a repair request?
Yes, but cancellation conditions may apply depending on the repair stage.
Can I cancel after the engineer has started working?
Cancellation after repair work has started may attract partial charges or may not qualify for a refund.
Can an engineer cancel a repair?
Yes. Engineers may cancel due to unavailable parts, technical limitations, emergencies, or safety concerns.
Parts & Quality
Do you use original parts?
We use high-quality parts—original or premium replacements depending on availability and your budget.
Can I choose between original and cheaper parts?
Yes. We’ll explain the difference so you can decide.
Emergency & Special Cases
My phone fell in water—what should I do?
Turn it off immediately and don’t charge it. Bring it to us as soon as possible.
My device won’t turn on—can it still be fixed?
In many cases, yes. We’ll diagnose and advise you.
Do you repair severely damaged devices?
We try our best—even for badly damaged gadgets.
Business & Bulk Services
Do you work with schools or offices?
Yes, we offer bulk repair and maintenance services.
Can you maintain multiple devices for my organization?
Yes, we provide ongoing support plans.
Communication & Updates
Will I be updated during the repair?
Yes, we keep you informed every step of the way.
How can I contact Cheepla?
Via phone, WhatsApp, or social media.
Contact & Support Section
How can customers contact support?
Users can reach support through:In-app supportEmailOfficial phone numbersOfficial social media channels
When should I contact support?
Support should be contacted for:
Payment issues
Repair disputes
Suspicious activity
Delayed repairs
Account problems
Important Notice
What transactions are protected by Cheepla?
Only repairs, payments, and communications completed officially through the platform are protected and supported by Cheepla.
What happens if I deal privately with an engineer?
Private arrangements outside the platform are not monitored or protected by Cheepla. The platform will not be liable for any resulting loss, scam, damage, or dispute.
Why is this policy important?
This policy helps maintain trust, accountability, transparency, and safety for both customers and engineers using the platform.